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FAQ's for Hmv
How to apply a Hmv Discount Codes Ireland when paying?
You can apply an Hmv promo code when ordering by following the steps below: Proceed to checkout for an election or by selecting a subscription plan. Click on "Do you have a promo code?" link. Enter the Hmv discount code exactly as it was provided. Hmv Coupons are case sensitive. Click on the blue "Apply" button to apply the promo code.
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How long will it take for my order to arrive?
Overall, we expect store orders arriving within 7 to 10 days of ordering, however, delays can occur if the item is out of stock.
I placed an order at the store and it has not arrived. When will I get it?
We place orders directly with our suppliers and occasionally there may be delays on them to get us if the stock is exhausted and waiting to be re-pressed or more stock manufactured. You can be assured that we strive to fulfill all orders in the shortest time possible, and as soon as the item has been delivered to the store, we will contact you by text to let you know immediately.
I placed an order at the store - How I can check if you are ready to pick?
If a mobile number is allowed to place your order, we will send a text as soon as it has been received.
How do you reserve an item in the store?
If the product is in stock, the store may be able to reserve the item for you which will be reserved under your name. Please call the store directly; I can detail your local store by clicking https://www.hmv.com/store-finder.
What is your return policy?
We will exchange or refund most items bought by mistake or unwanted gifts, provided they are returned unopened, unused, unused and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some restrictions apply, including, but not limited to:
- Credit and digital subscriptions and games
- Games for PC
- purchases store.hmv.com [[email protected] contact for information on the performance of the website]
- Products containing downloadable content including but not limited to ultraviolet codes
- Food and drinks
- Electronic Gift Cards
These products are excluded from our return policy and can only be returned in accordance with their legal rights.
I have a problem with my products technology / headphones - Do you offer technical support?
We have a dedicated line for expert product advice. If you have any questions regarding the configuration, installation or features of your new gaming console product or technology, please contact us.
What if my item is defective?
Within 30 days of purchase
In the unfortunate event that you should discover a fault in an item, we will offer a refund for any purchase that demonstrates a genuine factory default within the first 30 days of purchase. Must produce proof of purchase, and where appropriate, all original components should be included. We reserve the right to inspect any return to check manufacturing defects; this can be completed in conjunction with our support team or the manufacturer directly.